100% FIT GUARANTEE
FREE EXCHANGES & EASY RETURNS
We’ve outlined an easy to follow Return & Exchange Policy, which
gives you the freedom to return or exchange a product following
just a few simple guidelines. We offer a 30-Day Exchange Period.
- If the delivered product is not the product that you ordered.
- If the problem you’re facing is due to an error in the product’s manufacturing.If the size, color or model, of the delivered product, are different from what was ordered.
- For an exchange, both the packaging and the product must be in perfect condition.
- If the exchange is requested within the 30 day period following the purchase of the product, following all the indications of the Return & Exchange Policy.
- If the product shows signs of being used.
- If the product is damaged as a result of trying out the garment (piercing the fabric with fingernails, rings or other similar objects).
- If the interior of the garment shows signs of being worn without undergarment (stains). For hygienic reasons, we cannot accept returns or exchanges.
- If you no longer have the original packaging or if the packaging is damaged.
- If the product includes two or more pieces and any of they are missing.
- The costs of shipping products, which are not accepted for exchange by the company, will be covered by the client. This point of coverage applies only to retail purchases.
- The shipping costs of the first exchange will be covered by the company, but if a second exchange is requested for the same purchase, the shipping costs will be covered by the client.
- The company is not responsible for errors made by the client when providing shipping information. For international shipping, the client will have to cover extra fees.
- The company is not responsible for delays in delivery time or extra fees that other countries might apply.
- The cost of shipping changes depending on the weight and volume of the package, and the destination where the package is being shipped to.
- Exchanges are covered but returns will be deducted the return label fee.
- The dispatch of the order will be done on the same day that the exchange is approved.
- The company has delivery time estimates for each state. These time periods range between 2 and 5 working days, depending on the state where the package has to be delivered.
- For special deliveries, when the client wishes faster delivery, the extra charges will be covered by the client.
- All orders will be paid using debit or credit card, or in cash when the order is delivered by COD (Cash On Delivery).
- If the package sent by COD is not returned to us, and the client is at fault, these costs will be covered by the client.
- You will always be notified of the reason why your order has not been shipped, by e-mail or telephone!
- If your credit card was not approved.
- If the product is not available.
- If the address provided by the client doesn't exist or it is not valid.
- If the client asks for products regularly, in order to justify returns.
- We reserve this right, to not fulfill exchanges, in case of exchanges and returns that don’t meet the conditions of this Return & Exchange Policy.
Yes! You can cancel or change an order at any time by e-mail, telephone or fax, as long as the product has not been shipped yet.
Once the product has been shipped, no changes or order cancellations are possible.